MILYANLASHES EUROPE SL

Tax NO. B93663433

C/ Pintor Cipriano Maldonado 19, local D, Postal Code 29740, Torre del mar / Velez-Málaga, Málaga, Spain

Contact email: tienda@milyanlashesonline.es

Telephone: 952 003 192 - 660 878 765

EXCLUSIVE SALE TO PROFESSIONALS


PLACE AN ORDER:

To place orders we put at your disposal 4 modalities to do so:

Online in our Online Store: www.milyanlashesonline.es

Our APP for Android and Apple: Milyanlashesonline

By email to: tienda@milyanlashesonline.es

By phone call: (+34) 952.003.192 or 660.87.87.65 (Whatsapp)

Whenever you wish, you can request information of any kind by email to: tienda@milyanlashesonline.es

 PAYMENT METHODS:

We put at your disposal 5 payment methods

- Secure payment with PayPal account

The User must have or create an account on said platform and must assign a credit or debit card to his PayPal account. PayPal amount will be transferred to MILYANLASHES EUROPE without revealing the information in the User's bank details.

- Secure payment by VISA, MASTERCARD, MAESTRO and AMERICAN EXPRESS card by bank "Banco Sabadell" gateway

This form of payment is immediate, convenient and secure. At the end of your order, you can make the payment through the payment gateway with "3D secure" of the Sabadell bank, MILYANLASHES EUROPE will not receive these data or have access to them.

- Payment with BIZUM:

With Bizum you can make your purchases online in our store in an easier, more comfortable, safe and free of charge. You will only have to choose "Pay with BIZUM" on the payment method screen, enter your phone number and Bizum password and validate the operation with the code sent by your bank to your mobile, the money will be transferred securely from your bank account and your purchase will be validated.

Important: For this form of payment you must have activated the account with your bank, enter the App of your bank in the Bizum section. Within configuration or settings you will find your Bizum key, or you will have the possibility to create it. More info in https://bizum.es/

- Bank transfer:

When you select this payment method, the account number where you must make the transfer or deposit will appear on the screen. The merchandise will be sent to the customer once the transfer has been made and confirmed

- Cash on delivery:

(Only valid in Spain) Payment method available on orders with quantities less than € 300. The management costs of this payment method will be borne by the customer. Being the amount stipulated by the transport company 3% of the value of the purchase, with a minimum of € 2.50).

 PRICES:

The sales prices indicated on the Portal are shown in euros. The prices of our products are shown with the corresponding 21% VAT applied, you can see the total taxes included in the shopping cart. The prices for the Canary Islands, Ceuta and Melilla, being exempt from tax, will appear with the price without taxes at the time of indicating the delivery address in the purchase box or when registering in the online store as a customer of these cities.

MILYANLASHES EUROPE is not responsible in case of a possible error or inaccuracy in the conversion system used, nor for any difference that could intervene between the estimated total amount of your order in the currency of the country of dispatch and the billing amount in euros.

MILYANLASHES   EUROPE reserves the right to change the prices of its products whenever it deems it necessary. However, we undertake to apply the rates in force indicated on the Portal at the time of placing your order.

SHIPPING COSTS:

Peninsula: Shipping cost within the peninsula through, NACEX 19:00H is 4.05 + VAT (€ 4.90), or NACEX 12:00H is € 6.53 + VAT (€ 7.90).

With purchases over € 50 (VAT included) shipping is borne by MILYANLASHES EUROPE always with the shipping code NACEX 19:00H.

Balearic Islands: Shipping via MRW, Shipping cost is € 11.48 + VAT (€ 13.90). With purchases over € 150 (VAT included) shipping is borne by MILYANLASHES EUROPE

Canary Islands, Ceuta and Melilla*: It is sent through MRW, Shipping cost is € 30 (DUA included). With purchases over € 200 the shipment is borne by MILYANLASHES EUROPE

*Please note and accept that for shipments to the Canary Islands, Ceuta and Melilla, the parcel service may charge you a certain additional amount for customs clearance costs. The recipient of the shipments made must cover the customs management costs and / or any other import tax that may be charged. Free shipping does not include these additional costs.

International shipments: We ship to Portugal, Austria, Belgium, Bulgaria, Croatia, Denmark (not including Greenland), Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Czech Republic, Romania, Sweden, United Kingdom. The shipping cost depends on the country of destination. The system will charge you the corresponding amount and it will be displayed when you indicate your country. Shipments to islands of these countries will have an additional cost of € 5 that the system will automatically increase.

DELIVERY TIME:

(Peninsular Spain) Once the order has been received, if you choose the NACEX transport agency, it will be sent on the same day if it is done before 4:30 p.m., you will receive it the next day by urgent shipment before 7:00 p.m. maximum term, you will also have the option to choose NACEX 12:00H with which you will receive it before 12:00 p.m. maximum term, in case of being a retired population a radius of 15kms. it will be until 13:00.

To take into account that there is the possibility of delay due to a high number of orders at specific times if the order was made close to the maximum term.

If you place the order after these hours, it will not be shipped until the next day.

If the order is placed after 4:30 p.m. (NACEX), a Friday will not be prepared until the following Monday. (Peninsular Spain)

For Spain Islands, Ceuta and Melilla, the shipment will be 72 hours if it is received before 12:00 (local time), in case of being made after that time, it will count from the next day.

If the order is placed after 12:00 noon on a Friday it will not be prepared until Monday. (Spain islands, ceuta and melilla)

In the case of shipments that pass through customs we cannot guarantee delivery dates.

Shipments to International will be delivered within 4 to 7 days depending on the country of delivery.

AVAILABILITY:
It should be noted that orders will be shipped within the available stock limits. If one of the ordered items is not in stock, we undertake to send you an email to inform you of the period within which we will be able to send you your product(s).

STATUS OF THE PACKAGE ON DELIVERY: For the purposes of possible claims, you must state on the delivery note of the carrier any incident that may exist in the condition of the merchandise or packaging upon receipt of your order. MILYANLASHES EUROPE is not responsible for the deterioration of the goods that may occur during transport. The case should be communicated within a maximum period of 24 hours. Otherwise, it will be understood that the product has been accepted in conformity.

Right of withdrawal

EXCHANGES AND RETURNS

Changes

If the product we send you is defective, or one of its accessories shows signs of factory breakage or damage.  you must manage the incident within 48hrs of receiving the order, by contacting through our email address tienda@milyanlashesonline.es or by calling the 952003192.

If the change is due to the customer not wanting the product, the customer must send us the merchandise taking care of the shipping costs. Once the merchandise is received, the new product will be shipped, with the customer assuming the shipping costs that will be paid by cash on delivery. Changes must be made within a maximum period of 15 calendar days

If the shipping is free and the customer wants to make the change of 1 product or the entire purchase,

you will have to pay the SHIPPING AND COLLECTION COSTS where the price will depend according to the weight.

IMPORTANT, In case of changing a product, it must be in perfect condition in its corresponding box. Neither the product nor the box must have been stained, damaged or modified.

Returns

If upon receiving your order you are not satisfied, you can execute the right of return, without penalty of any kind, as long as the product to be returned is defective, is in poor condition or is erroneous with respect to the one you requested, in this case we will proceed to solve this problem as soon as possible, so that to receive the refund or replacement of the products you must return the order in the same conditions that you received it and within 30 days of delivery.

If the product does not want it, you will have to claim it within 15 days from its delivery and it will be necessary to return all the material of origin and that the merchandise has not been manipulated or altered, that it is in perfect condition and with all its protective plastics or original packaging, since otherwise the good will suffer a depreciation. The return of hygiene products may not be made as stipulated in "Article 103. Exceptions to the right of withdrawal, subparagraph (e): (e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

To make the return, you must previously contact MILYANLASHESONLINE S.L to request the authorization of the same and make a record of your shipment to our warehouse. You will need to pack and protect the package.

The refund of the amount will be effective in the same payment method in which it has been made with the exception of the "Cash on delivery" method that will be paid via bank transfer, at the time we receive the merchandise which will be sent to us by the customer assuming the collection costs. If the order was placed with Free Shipping, the customer must assume the shipping and collection costs.

In the event that you have to return a product for the reasons explained above, you must contact us quickly and safely, by phone call or via e-mail providing your order number, the product to be returned and the reason why the return is made.   We will confirm the address to which you will have to send the item in question. Please pack the item safely so that it does not arrive damaged in our warehouses.

If the shipping is free and the customer wants to return a part or the total of the order, he must pay the SHIPPING AND COLLECTION COSTS where the price will depend on the weight.

IMPORTANT, In case of returning a product, it must be in perfect condition in its corresponding box. Neither the product nor the box must have been stained, damaged or modified.

If the return is due to a defective product, the collection costs will be borne by MILYANLASHES EUROPE S.L.

You can download the withdrawal form from here